Posted: 01/11/2021

Summary:  A Service Writer provides excellent customer service, assists in maximizing the stores’ consistency, speed and quality to meet customer’s expectations.
Duties and Responsibilities:

  • Deliver friendly, courteous and prompt customer service, in person or on the phone
  • Obtain required information for equipment being serviced
  • Communicate effectively with Service department
  • Complete customer’s invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment)
  • Balance daily sales including cash drawer, credit card and methods of payment during assigned shift
  • Use a consultative selling process to assist customers with additional service options that could be needed
  • Gain superior product knowledge to effectively help customers
  • Prepare daily shift activities and paperwork
  • Maintain store cleanliness
  • Maintain display inventory in customer area
  • Complete any other duties or special projects as assigned
Skills and Qualifications:
  • Basic reading, writing and math skills
  • Basic computer skills
  • Ability to thrive in a fast-paced environment with many priorities
  • Ability to work cooperatively in a team environment
  • Ability to read, write and verbally communicate in English
  • Ability to sit, stoop, kneel, push, climb, move, reach and work overhead, lift up to 60 lbs.
  • Ability to work a flexible schedule including nights, weekends and/or holidays
  • Competitive wages
  • Paid Earned Personal Leave
  • Holiday Pay (for worked holidays)
  • Options for single and family health coverage
  • Life Insurance
  • Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses)
  • Employee Discount
  • Uniforms